Shipping Policy

This Shipping Policy explains how SOLODock orders are processed, dispatched and delivered.

If you have any questions before ordering, contact us at help@solodock.co.uk.

1. Order processing

Most SOLODock orders are processed, packaged and dispatched within 2–3 working days after order confirmation.

Working days are Monday to Friday, excluding UK bank holidays.

SOLODock products are prepared in small batches, so processing times may vary slightly during busy periods, product launches, restocks or high order volume. If there is a significant delay with your order, we will contact you where possible.

2. Shipping times

Estimated delivery times begin from the date your order is dispatched, not the date your order is placed.

UK mainland: 3–5 working days from dispatch
Europe: 5–10 working days from dispatch
North America: 7–14 working days from dispatch
Rest of World: 10–21 working days from dispatch

These are estimates only and are not guaranteed delivery dates. Delivery times may vary due to courier delays, customs, public holidays, weather, strikes, incorrect address details or other events outside our control.

3. Shipping confirmation and tracking

Once your order has been dispatched, you will receive a shipping confirmation email.

Where tracking is available, your tracking details will be included in the dispatch email or sent shortly after dispatch.

Tracking information can sometimes take time to update after the parcel has been handed to the carrier.

4. Shipping costs

Shipping costs are shown at checkout before you place your order.

The final shipping cost may depend on your delivery location, order size, order weight and selected delivery method.

5. International orders

We ship worldwide where available.

International orders may be subject to customs duties, import VAT, taxes, handling fees or other local charges when the parcel reaches the destination country.

These charges are not included in the product price or shipping cost unless clearly stated at checkout. They are the responsibility of the customer.

SOLODock cannot control or predict customs charges, import fees or customs delays. If you are unsure, please check with your local customs office before ordering.

If an international parcel is refused, returned or left uncollected because of unpaid customs charges, import fees or incorrect delivery details, any return shipping costs, courier charges or unrecoverable fees may be deducted from any refund where permitted by law.

6. Address accuracy

Please make sure your shipping address is complete and correct before placing your order.

We may be unable to change an address once an order has started processing or has been dispatched.

SOLODock is not responsible for delays, failed delivery or lost parcels caused by incorrect, incomplete or outdated address details provided at checkout.

If you notice an address mistake, contact us as soon as possible at help@solodock.co.uk with your order number.

7. Missed deliveries and uncollected parcels

If the courier attempts delivery and your parcel is not collected, rearranged or picked up from a collection point in time, it may be returned to us.

If a parcel is returned because it was uncollected, refused or the address was incorrect, we may need to charge a new shipping fee to resend it.

8. Lost parcels

If your tracking has not updated for an unusual amount of time, or your order appears to be lost in transit, contact us at help@solodock.co.uk.

We may need to investigate with the courier before offering a replacement, refund or other solution.

If tracking shows the parcel has been delivered but you have not received it, please first check safe places, neighbours, reception areas, parcel lockers and anyone else at the delivery address.

We will do our best to help, but delivery confirmation from the courier may affect what options are available.

9. Damaged parcels

If your parcel arrives damaged, contact us as soon as possible at help@solodock.co.uk.

Please include:

Your order number
Photos of the damaged packaging
Photos of the product
A short description of the issue

Do not throw away the packaging until we have reviewed the issue, as the courier may require evidence.

Damage caused after delivery, during installation, by misuse, by overtightening, by forced fitting, or by incorrect handling is not treated as shipping damage.

10. Multiple items

If your order contains multiple items, they will usually be shipped together.

In some cases, items may be shipped separately due to stock, packaging or fulfilment reasons. If this happens, you may receive more than one parcel or tracking update.

11. Delivery delays

We will always aim to dispatch orders within the stated processing window, but delays can occasionally happen.

SOLODock is not responsible for delays caused by customs, couriers, postal networks, strikes, severe weather, holidays, incorrect address details or circumstances outside our control.

If your order is significantly delayed, contact us and we will help where possible.

12. Returns

Returns are handled under our separate Returns & Refund Policy.

We currently offer a 30-day return policy, subject to the conditions stated in that policy.

Shipping costs, return shipping and refund deductions may depend on the reason for return, the condition of the item, your location and your statutory rights.

13. Contact

For shipping questions, contact:

help@solodock.co.uk