Privacy Policy

This Privacy Policy explains how SOLODock collects, uses, stores and protects your personal information when you visit our website, contact us or place an order.

By using solodock.co.uk, you agree to the way we handle personal information as described in this policy.

If you have any questions, contact us at help@solodock.co.uk.

1. Who we are

This website is operated by SOLODock.

Business name: [solodock]
Business address: []
Email: help@solodock.co.uk
Website: solodock.co.uk

In this Privacy Policy, “we”, “us” and “our” means SOLODock. “You” and “your” means the customer, website visitor or person contacting us.

For data protection purposes, SOLODock is the data controller for personal information we collect directly from you.

2. What personal information we collect

We may collect personal information when you visit our website, place an order, create an account, contact us, join a mailing list or interact with our store.

This may include:

Name
Email address
Phone number
Billing address
Shipping address
Order details
Payment and transaction information
Customer support messages
Photos or information you send us about your setup
Device information
IP address
Browser type
Cookie data
Pages viewed and how you interact with the website
Marketing preferences

We do not directly store full card details. Payments are handled by Shopify and approved payment providers.

3. Information you provide to us

You may give us personal information when you:

Place an order
Contact customer support
Request installation or care help
Ask a product compatibility question
Sign up for email updates
Submit a review or feedback
Request a return, refund or warranty claim

If you send us photos of your desk setup, MacBook, dock, cable position or product issue, we use those photos only to help with support, installation guidance, warranty checks or return requests.

Please avoid sending unnecessary personal information in photos or messages.

4. Information collected automatically

When you visit our website, some information may be collected automatically through Shopify, cookies, analytics tools and similar technologies.

This may include:

IP address
Device type
Browser type
Time zone
Pages visited
Products viewed
Referring website
Search terms
Checkout activity
Cookie identifiers
How you interact with the website

This helps us run the store, improve the website, understand customer behaviour, detect fraud and provide a better shopping experience.

5. How we use your personal information

We use personal information to:

Process and fulfil orders
Take payment and issue order confirmations
Arrange shipping and delivery
Provide customer support
Help with installation, care, returns and warranty requests
Respond to messages and questions
Check compatibility and fitment queries
Prevent fraud and protect the website
Improve our products, website and customer experience
Send marketing emails if you have opted in
Comply with legal, tax and accounting obligations

We only use your information where we have a lawful reason to do so.

6. Lawful basis for using your information

We rely on different lawful bases depending on how we use your information.

Contract
We use your information to process your order, take payment, arrange delivery, provide order updates and handle returns or warranty requests.

Legal obligation
We may need to keep certain information for tax, accounting, consumer rights, fraud prevention or legal compliance.

Legitimate interests
We may use information to improve our website, protect our business, respond to support messages, prevent fraud, handle disputes, review product issues and improve SOLODock products.

Consent
We use consent for optional marketing emails and certain cookies or tracking technologies where required.

You can withdraw consent for marketing at any time by using the unsubscribe link in our emails or contacting us.

7. Shopify and payment processing

Our store is hosted by Shopify, which provides the e-commerce platform we use to sell SOLODock products.

Shopify may process personal information needed to run the store, process checkout, handle payments, prevent fraud, manage customer accounts and support order fulfilment.

Payment information is processed securely by Shopify and approved payment providers. We do not directly receive or store your full card details.

8. Who we share personal information with

We may share personal information with trusted service providers where needed to operate our business.

This may include:

Shopify and payment providers
Delivery and courier services
Email and customer support tools
Analytics providers
Marketing platforms, if you opt in or where permitted
Accountants, legal advisers or professional service providers
Fraud prevention and security providers
Authorities, regulators or law enforcement where legally required

We only share information where necessary and appropriate.

We do not sell your personal information.

9. Shipping and delivery information

To deliver your order, we share the necessary shipping details with couriers or delivery providers.

This may include your:

Name
Shipping address
Email address
Phone number
Order reference
Delivery instructions, if provided

Delivery providers may use this information to deliver your parcel, send tracking updates, arrange redelivery or handle delivery issues.

10. Marketing emails

If you sign up for marketing emails, we may use your email address to send updates about SOLODock products, launches, offers, care information or store news.

You can unsubscribe at any time by clicking the unsubscribe link in any marketing email or contacting us at help@solodock.co.uk.

We will still send essential service emails about orders, payments, shipping, returns or support even if you unsubscribe from marketing.

11. Analytics and advertising

We may use analytics tools to understand how people use our website and improve the shopping experience.

This may include information about pages visited, products viewed, traffic sources, device type and general behaviour on the site.

If we use advertising tools, they may help us measure advertising performance or show relevant ads. This may involve cookies, pixels or similar technologies, depending on your consent and location.

You can control cookies through your browser settings and any cookie controls available on our website.

12. Cookies

Cookies are small files placed on your device when you visit a website.

We may use cookies to:

Run the website and checkout
Remember your cart and preferences
Keep the store secure
Understand website performance
Measure marketing and advertising performance
Improve the shopping experience

Some cookies are necessary for the website and checkout to work. Others may be optional, such as analytics or marketing cookies.

You can control or block cookies through your browser settings. Blocking some cookies may affect how the website or checkout works.

13. Customer accounts

If customer accounts are available on our store, Shopify may process the information needed to create, secure and manage your account.

This may include your name, email address, order history, address details and login-related information.

You are responsible for keeping your login details secure.

14. Reviews and user content

If you submit a product review, feedback, photo or testimonial, we may use it to improve our products or display it on our website, marketing or social channels.

We will not intentionally publish sensitive personal information such as your full address or private order details.

If you want a review or submitted content removed, contact us at help@solodock.co.uk.

15. Product support photos and setup information

Because SOLODock is an installation-based product, you may choose to send us photos or descriptions of your desk, MacBook, cable routing, dock position or product issue.

We use this information to:

Help with installation support
Check fitment or alignment issues
Review warranty or return requests
Improve product guidance
Understand product performance

Do not send photos that include unnecessary personal details, private documents, passwords, payment cards or other sensitive information.

16. How long we keep your information

We keep personal information only for as long as necessary.

Order records may be kept for accounting, tax, legal, consumer rights and business record purposes.

Support messages may be kept for a reasonable period so we can handle follow-up questions, warranty issues, returns or disputes.

Marketing data is kept until you unsubscribe or ask us to delete it, unless we need to keep limited information to respect your opt-out.

If you ask us to delete your information, we will do so where possible, unless we need to keep certain information for legal, tax, fraud prevention, dispute handling or legitimate business reasons.

17. International data transfers

Some of the services we use, including Shopify and other service providers, may process information outside the UK.

Where personal information is transferred internationally, we rely on appropriate safeguards where required, such as recognised transfer mechanisms, contractual protections or adequacy arrangements.

18. How we protect your information

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure or alteration.

Our store is hosted by Shopify, which provides secure e-commerce infrastructure and checkout processing.

No website, internet transmission or storage system can be guaranteed completely secure, but we work with trusted providers and use reasonable safeguards to protect customer information.

19. Your privacy rights

Depending on your location and the circumstances, you may have rights over your personal information.

These may include the right to:

Access the personal information we hold about you
Ask us to correct inaccurate information
Ask us to delete your information
Ask us to restrict how we use your information
Object to certain uses of your information
Ask for a copy of your information
Withdraw consent where we rely on consent
Complain to a data protection regulator

To make a privacy request, contact us at help@solodock.co.uk.

We may need to verify your identity before responding to certain requests.

20. Your right to complain

If you have concerns about how we handle your personal information, please contact us first at help@solodock.co.uk so we can try to resolve the issue.

If you are in the UK and are not satisfied with our response, you can contact the Information Commissioner’s Office, the UK data protection regulator.

21. Children’s privacy

Our website and products are not aimed at children.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us and we will take appropriate steps to remove it where required.

22. Third-party links

Our website may include links to third-party websites, apps, payment providers, social media pages or services.

We are not responsible for the privacy practices, content or security of third-party websites.

You should review the privacy policies of any third-party services you use.

23. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements, Shopify services, cookies, marketing tools or data practices.

The latest version will always be available on this page.

24. Contact

For privacy questions, data requests or complaints, contact:

help@solodock.co.uk